Air-Ease Heating and Cooling - Company and HVAC System Failure

We've had over 4-year experience with this company. Initially, our general contractor signed a contract with Air-Ease to design, set up, and install a geothermal HVAC system in our house. After the company failed to meet their contractual obligations, the contract has been 'taken over' by us.

Since then, a nightmare has begun. Below are the most important points that failed from the start:

- Constant failures of heating pumps resulted from improper system design,

- Only part of the floor on the first floor was heating (the company disconnected the heat zones without informing us about the fact that they installed an inadequate machine to run the system).

- Constant leaks from the storage tanks and geothermal loops, Installation of a pump against the manufacturer's recommendations,

- Bad design of pipes (cold and warm water was mixed instead giving an output for hot water only; air getting into the system),

- Adding propyl glycol instead of methanol to geothermal loops (violated the terms of contract).

- Half a dozen of other problems which cost us thousands of dollars to fix.

We described it all at:

This review is a subjective opinion of a user.
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More Review Details

Customer service
Price Affordability
Diversity of Products or Services

  • What I liked
    • Arrive on time
  • What I disliked
    • Failed system
    • Failed design
    • Failed installation
    • Charge for their mistakes
    • Misleading statements
    • Untruthful
    • Incompetent
    • Unprofessional

Reason of review:
Damaged or defective
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Geothermal Heat Pump
Review category
review #589949 by

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